Warranty

General Terms

All windows by Stage Windows and doors are manufactured to meet or exceed industry standards. Stage windows and doors warrant its products against defects in materials and workmanship, occurring because of the manufacturing process. Our Window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in this transferable limited lifetime warranty. The following window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in this limited warranty.

Lifetime warranty on white vinyl frame and vinyl sash members

20-year limited warranty on insulating glass

15-year limited warranty on hardware

15-year limited warranty on painted windows

Fully transferable warranty at no charge

Vinyl

LIFETIME WARRANTY* on White Vinyl Frame and Vinyl Sash Members. Stage Windows are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and uneven fading of the frame or sash members for the lifetime of the product from the date of installation

Insulated Glass

20 YEAR LIMITED WARRANTY* on Insulating Glass. At Stage Windows and Doors insulating glass units are covered by a 20 Year Warranty against sealed unit failure. “Failure” is defined as a loss of the seal between the glass and the edge sealant resulting in the formation of moisture between the inner and outer panes of glass or the collection of dust or dirt between the inner and outer panes of glass. Under no circumstances is broken glass covered under this warranty. According to the Canadian Glazing Standards Board (CGSB) for glazing quality glass, defects such as minute bubbles, eyes, crystals and/or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted. Cracked glass or IG failure due to a manufacturing defect or subject to thermal shock are covered on parts for a period of one (1) year from date of invoice.

Hardware

15 YEAR LIMITED WARRANTY* on Hardware. All Stage Windows hardware are warranted against defects in materials and workmanship for a period of 15 years from the date of invoice. This Limited Warranty does not cover any hardware that has been tampered with or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding use of such product, nor does it cover corrosion related damage.

Painted Products

15 YEAR LIMITED WARRANTY* on painted products. Stage Windows painted windows are warranted against such defects in material and workmanship that might result from paint peeling, flaking, cracking and major non-uniform discoloration for a period of fifteen (15) years and is caused by exposure to sunlight, heat, or noxious or abrasive materials. Corner welds on colored windows may fade over time. Color touch-up is the responsibility of the home owner. Stage Windows warrants that the PVC laminate will not delaminate, chip, crack or blister for a period of fifteen (15) years under normal conditions. Damage of the interior laminate caused by using abrasive cleaners is excluded.

Transfer

Stage windows and doors warranty is fully transferable at no extra costs, provided that the products are registered within 30 days from the purchasing and a notification of the transfer from the new owner is submitted within 30 days from the closing day. Notifications to Stage windows can be sent via mail or be made online.

*Some conditions apply, please contact your Sales Rep for full details.

Patio Doors Warranty Terms

25-year warranty on vinyl frame and sash components

2-year  warranty on hardware against defects

10-year warranty on insulating glass panels

5-year warranty on workmanship and mini blinds

10-year warranty on exterior paint

30-day warranty on punctures and tears in screens